Home / FAQ’s


How Much Is Delivery?

Courier fees may vary depending on your location. Please Click Here for detailed information.

Where Do You Delivery To?

We offer a courier delivery service to all UK Mainland addresses. We can deliver to areas further afield, but the courier may charge a little more. Please refer to the Delivery Info page for full information.

How Long Does Delivery Take?

We use a 24 hour courier for deliveries to UK Mainland addresses. Depending on the size & complexity of your order it may take us a little time to have the order manufactured. We’ll keep you up to date with the progress of your order & provide you with the tracking details once it has been dispatched.

Where Are Your Products Made?

We manufacture all our products in Manchester.

Can I Return My Order?

Unfortunately, we cannot accept returns for Custom  items. Please double check your sizes before ordering and do contact us if you have any concerns.

Do Your Products Meet All UK Standards?

Absolutely, everything is full above board and meet UK laws.

Is Your Site Secure?

Yes, our site is protection by 256 BIT SSL Encryption, keep your personal details safe & secure.

Can I Come & Collect It?

Sure, please let us know that you’re planning on collecting the order when you place the order & we’ll get in touch once it’s ready for collection.

Does The Price Include VAT?

Yes, the price you see is the final price.

What Is Polyurethane Foam?

A polyurethane is a polymer consisting of organic units that are joined by urethane ‘links’. A polyurethane foam has the same chemistry but is expanded during the manufacturing process to form a cellular polyurethane.

What Is Foam Density?

The density of any material is its mass divided by its volume. In the case of polyurethane foam, a foam of relatively high density will have more polyurethane material per m3 and therefore is likely to offer better support and resistance to losses in properties such as hardness, resilience and height over periods of time.

What Is Foam Hardness?

In terms of polyurethane foam testing, it is the amount of force required to compress a standards test sample by 40% and is expressed in Newtons (N). With a relationship between density and hardness, it is this property that is most likely ‘felt’ by the consumer when sitting on a cushion or lying on a mattress.

Understanding The Grade Specification

The first two letters denote a particular foam type. In this instance it is a visco elastic product. The first two digits refer to the foam’s nett density with the following three numbers expressing the foam’s hardness in N (Newtons).

What Is Vasco-Elastic Foam?

Vasco foam have low resilience and therefore recover slowly following removal of applied pressure. These types of foams have become hugely popular in the domestic bedding market and offer superior comfort through a much more even distribution of pressure than conventional foam equivalents.