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Terms & Conditions

By accessing, browsing, using, registering or contributing to the Carousel website and any other area of our website where you can post submissions or reviews or ask questions you confirm that you have read, understood and agree to the following terms. If you do not agree to these terms in their entirety, you must not use this website.

Carousel Foam is owned and operated by; Carousel | Unit 7 | Castle Industrial Estate | Beresford Street | Failsworth | Manchester | M35 0HD | 0161 688 7400 | enquiries@carouselfoam.com

Ownership of Submissions
Other than personal data which is subject to our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Carousel on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Carousel once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.
Social networking sites
These terms also govern any Submissions you make on any Carousel related third party website or page such as our Facebook page, Twitter, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Carousel or its employees and Carousel is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights
A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Carousel of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Carousel related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Carousel pages of third party social networking sites are not the responsibility of, or endorsed by, Carousel. All rights, including copyright on Carousel pages are owned by or licensed to Carousel. Any use of any Carousel social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Carousel

Confidentiality
Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Carousel related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website. We have the right to remove any Submissions you make on our website if, in our opinion, such Submission does not comply with the content standards set out below.

Am I eligible to post a Submission?
You must be 18 years of age or older
You must be registered to post a submission Register now
Suppliers or manufacturers are not eligible to post a submission

Rules for Submissions
Please be polite and only write in English
You confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others
If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response

Submissions should not include:
profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
comments about other reviewers or bloggers
remarks that repeat criminal accusations, false, defamatory or misleading statements
material which impersonates others
spam or advertising
third party brand names or trademarks
personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
HTML code, computer script or website urls
availability, price or alternative ordering or delivery information
information about Carousel suppliers or manufacturers

Carousel, in its absolute discretion, reserves the right to:
not publish the Submission or remove it
take any appropriate legal action if deemed necessary
Please let us know if you see any Submissions which do not comply with these rules.

Terms and Conditions relating to the supply of goods listed on our website
This page (together with the documents referred to on it ) sets out the terms and conditions on which we supply the goods listed on our website. These terms and conditions apply to all transactions between Carousel and you. They do not affect your statutory rights. Please read them carefully.
These terms and conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.

Customer Sales
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the phone or on our website you must be at least 18 years of age.

All telephone orders will be acknowledged verbally at the time of the order, and all orders placed on our website will be acknowledged by e-mail. Please note that verbal and / or electronic acknowledgments do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been paid for. We may decline all your order for any reason in which case we will inform you in-person or by telephone or e-mail.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest you revisit Carousel. Please note images featured and displayed on our website may differ in colour hue, intensity and detail to your web browser or computer, tablet, mobile phone or television screen. This may be attributed to your devices settings including non-laboratory colour calibrated screen settings.

The total cost of your order will be the price of the products inclusive of delivery to an address in England, Ireland, Wales and Scotland.

The total amount payable will be stipulated at the time you place your order, whether or not the order has been acknowledged.

We are entitled to make adjustments to the price to take account of any increase in our Suppliers prices, additional charges for carriage or the imposition of any taxes or duties. Or if due to an error or omission the price published for the goods are wrong, whether the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT.
Prices may be liable to change and /or availability before (but not after) we accept your order. If a product is not available we may offer you an alternative or suggest you visit Carousel.

All product information, descriptions or other information communicated by us is intended to be as accurate as possible, from information supplied by manufacturers.

We accept major credit cards and debits cards including Visa, MasterCard, Maestro and Delta. Your order will only be processed once authorisation of your credit/ debit card has been properly received.

All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for them and will refund any money you have paid for them. We will not however be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery
All our prices are exclusive of delivery charges. A detailed breakdown of delivery charges is available here. Generally where an order contains more than one item we deliver all items together.

We will only deliver to the cardholders registered address. You will be contacted by telephone or e-mail to confirm your delivery date. Once we have agreed a delivery date you must be present on this day to take delivery. Delivery to a non-residential or third party address is solely at our discretion.

Delivery times are calculated in working dates i.e. Monday to Friday but exclude bank holidays.

On occasion goods are subject to availability and delay in delivery is sometimes outside our control. As such delivery cannot be guaranteed and any dates we specify for the delivery of goods are only approximate. We will not be liable for any losses, costs, damages or expenses caused by any delay for delivery of the goods.

If we or our suppliers are temporarily out of stock we will notify you as soon as possible. If you are unable to accept delivery on the day we have agreed please notify us as soon as possible and at least 24 hours ahead of the planned delivery. If you do not notify us within this time and we are unable to deliver the goods to your home on the day agreed we reserve the right to charge a second delivery fee.

All items must be unpacked and inspected on delivery and a signature obtained. A signature checked or unchecked deems the products to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory right. Should any issue arise with either the delivery service or the products please contact us whilst delivery drivers are on site.

Promotions | Buy 2 or more & save 20%

Offer is valid on 2 or more identical products purchased in the same transaction. Offer is only valid on those products / listings that have the offer listed in the product description. Discount will be applied at checkout.

Cancellations and Returns
You have the right to cancel your order at any time up to 14 working days starting the day after delivery for credit or refund. Items must be in an unused condition and returned in the original packaging.  Custom / Bespoke items do not qualify under our return policy.

Please note you have a duty of care while the goods are in your possession and as such we advise customers to return the product with the original packaging to insure the product is not damaged on its return journey. Return delivery is to be paid solely by the Customer, not Carousel.

You must notify us of your intention to return the goods by e-mail within 7 working days of delivery.

The returned products must be returned in the exact same condition as when bought.  All items will be inspected upon arriving back at Carousel.  Exchanges / Refunds will only be completed if Carousel are satisfied with the condition of the returned products.

You must notify us of your intention to return the goods by e-mail within 7 working days of delivery.

All returns should be sent to; Carousel, Unit 7, Castle Industrial Estate, Beresford Street, Failsworth, Manchester, M35 0HD.

Bespoke items are not returnable, unless they develop a fault that falls under the responsibility of the manufacturer.

Refunds
Full refunds of the cost of the goods is wholly conditional on the above conditions being met and will be within 14 days of cancellation.

Bespoke items are not returnable, unless they develop a fault that falls under the responsibility if the manufacturer.

The returned products must be returned in the exact same condition as when bought.  All items will be inspected upon arriving back at Carousel.  Exchanges / Refunds will only be completed if Carousel are satisfied with the condition of the returned products.

Guarantees and Warranties
All goods supplied are covered by the terms and conditions of the manufactures guarantee for a maximum of twelve months. If your product is under a year old and has a fault that is not through your own over-use, mis-use, accidents or neglect then please return it back to us along with a proof of purchase, (receipt/bank statement) where we would then take the appropriate course of action. We will repair it free of charge or replace at our discretion.The guarantee does not include any claims for consequential losses nor does it affect your statutory rights.
If the goods are being used in a non domestic environment they will not be covered by manufacturers warranties.

Please note that due to Health and Safety Regulations we are not obliged to undertake any repairs to items returned to us in a ‘soiled’ condition. We reserve the right to return such items without action, or (in the event of a refund) subtract the cost of said item.

Faults
If the fault developed within 28 days of delivery you will be offered the choice of exchange or refund.

Data Protection
We follow strict security measures; we do not pass on, or sell any information to third parties. We may from time to time contact you by e-mail with any current offers or promotions that we think may be of interest to you.

We primarily hold data to validate delivery details and manufactures warranties.